Legal

Terms & Conditions

Last updated: August 2026. Please read these terms carefully before using Storelans.

1. Acceptance of Terms

By creating an account, accessing, or using Storelans (the "Platform"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you may not use the Platform. These terms apply to all users, including store owners, customers, and visitors.

2. Eligibility

You must be at least 18 years old to create a store on Storelans. By using the Platform, you represent that you have the legal capacity to enter into this agreement and that you are not prohibited from using the Platform by any applicable laws or regulations.

3. Account Registration and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify Storelans immediately of any unauthorized use of your account. Storelans is not liable for any loss or damage arising from your failure to protect your account.

4. Store Ownership and Product Rights

Important: You, as the store owner, retain full and exclusive ownership of all products, content, images, descriptions, and intellectual property listed in your store. Storelans does not claim any ownership rights over your products or store content.

  • Product Ownership: All products (physical goods, digital downloads, services, and courses) listed on your Storelans store remain your sole property. You are responsible for the quality, accuracy, and legality of your products.
  • Content Ownership: All store descriptions, images, videos, and marketing materials uploaded by you remain your intellectual property. Storelans does not reuse or repurpose your content without your explicit consent.
  • License to Storelans: By listing products on Storelans, you grant us a limited, non-exclusive license to display and promote your products solely for the purpose of operating the Platform. This license terminates when you delete your store or remove your products.

5. Product Responsibility and Liability Disclaimer

Important: Storelans is a platform that enables store owners to sell their products. We do not manufacture, inspect, or endorse any products listed on the Platform. The store owner is solely responsible for all aspects of their products.

  • Product Quality: Store owners are solely responsible for product quality, safety, and compliance with applicable laws. Storelans does not guarantee the quality, safety, or legality of any product listed on the Platform.
  • Product Descriptions: Store owners are responsible for ensuring that product descriptions, images, and pricing are accurate and not misleading. Storelans is not liable for any inaccuracies in product listings.
  • Intellectual Property: Store owners represent that they have all necessary rights, licenses, and permissions to sell their products. Storelans is not responsible for any intellectual property infringement claims arising from products listed on the Platform.
  • Indemnification: You agree to indemnify and hold Storelans harmless from any claims, damages, or expenses arising from your products, including product liability, defects, or customer disputes.

6. Payment and Financial Transactions

Important: Storelans facilitates payment processing but does not handle or store your complete payment details. All payments are processed through third-party payment gateways (Razorpay, UPI, cards) that are PCI-DSS compliant.

  • Payment Processing: Storelans integrates with third-party payment gateways to process customer payments. We do not store full card details or bank account information on our servers.
  • Payouts: Sale proceeds are settled to your linked bank account after deducting applicable platform fees and gateway charges. Payout timelines are subject to the payment gateway's settlement schedule.
  • Transaction Fees: Storelans may charge a platform fee or commission on each successful transaction. These fees are clearly disclosed before you list your products. Storelans reserves the right to change fee structures with 30 days' prior notice.
  • Refunds and Chargebacks: Store owners are solely responsible for processing refunds and handling chargeback disputes. Storelans will assist with providing transaction data but is not liable for any chargeback costs, reversal fees, or refund disputes.
  • Payment Gateway Responsibility: Storelans is not liable for any errors, delays, or failures caused by third-party payment gateways. Any payment disputes should be addressed directly with the payment processor.

7. Shipping and Delivery

  • Shipping Responsibility: Store owners are solely responsible for shipping products, packaging, and delivery timelines. Storelans is not a shipping carrier and does not manage logistics.
  • Shipping Costs: Store owners set their own shipping rates and policies. Storelans does not regulate shipping charges and is not responsible for any shipping disputes.
  • Delivery Issues: Store owners are responsible for addressing lost, damaged, or delayed shipments. Storelans is not liable for any shipping-related issues, including delays, lost packages, or customs clearance.
  • Tracking: Store owners are encouraged to provide tracking information to customers. Storelans is not responsible for tracking accuracy or delivery updates.

8. Customer Disputes and Support

  • Customer Support: Store owners are responsible for providing customer support for their products, including addressing queries, complaints, and returns.
  • Dispute Resolution: Storelans is not responsible for resolving disputes between store owners and customers. We may provide mediation assistance but are not liable for the outcome.
  • Reviews and Ratings: Customers may leave reviews on your store. Storelans does not verify the accuracy of reviews and is not liable for any content posted by customers.

9. Platform Responsibilities and Limitations

📌 Storelans' Role: Storelans provides the technology infrastructure (storefront, checkout, payment integration, dashboard) to help you sell online. We are a technology platform, not a marketplace or merchant. We do not mediate, guarantee, or take responsibility for transactions between buyers and sellers.

  • Platform Availability: Storelans strives to maintain 99.9% uptime but does not guarantee uninterrupted access. We reserve the right to perform scheduled maintenance with prior notice.
  • Service Modifications: Storelans may update, modify, or discontinue features with reasonable notice. We are not liable for any loss of business due to service changes.
  • No Warranty: The Platform is provided "as is" and "as available." Storelans makes no warranties, express or implied, regarding the reliability, accuracy, or fitness of the Platform for a particular purpose.
  • Liability Limitation: To the maximum extent permitted by law, Storelans is not liable for any indirect, incidental, or consequential damages arising from your use of the Platform, including lost profits, data loss, or business interruption.

10. Prohibited Activities

You may not use Storelans to:

  • Sell illegal, counterfeit, or prohibited items.
  • List products that infringe on third-party intellectual property rights.
  • Engage in fraudulent or deceptive practices.
  • Violate any applicable laws, regulations, or tax obligations.
  • Use the Platform to distribute malware, spam, or harmful content.
  • Impersonate any person or entity or misrepresent your affiliation with any organization.

11. Termination and Suspension

Storelans reserves the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activities, or fail to comply with applicable laws. You may terminate your account at any time by closing your store and deleting your data. Upon termination, your store will be taken offline, and you will no longer have access to your dashboard.

12. Tax Compliance

Store owners are solely responsible for collecting and remitting any applicable taxes (GST, VAT, etc.) on their sales. Storelans does not calculate, collect, or remit taxes on behalf of store owners unless specifically required by law. You agree to comply with all tax obligations in your jurisdiction.

13. Data Privacy

Your use of Storelans is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using Storelans, you consent to our data practices as described in the Privacy Policy.

14. Third-Party Integrations

Storelans may integrate with third-party services (payment gateways, shipping providers, analytics tools). These integrations are subject to their own terms and policies. Storelans is not responsible for the performance, security, or compliance of third-party services.

15. Dispute Resolution and Governing Law

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
  • Jurisdiction: Any dispute arising from these Terms or your use of Storelans shall be subject to the exclusive jurisdiction of the courts in Jalpaiguri, India.
  • Arbitration: In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiations. If negotiations fail, the dispute shall be resolved through binding arbitration in Jalpaiguri, India, in accordance with the Arbitration and Conciliation Act, 1996.

16. Changes to Terms

Storelans reserves the right to update these Terms from time to time. We will notify you of significant changes via email or dashboard notification. Your continued use of the Platform after the changes constitutes acceptance of the updated Terms.

17. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

  • Email: info@storelans.com
  • Address: Storelans, 399-Plot, Premendra Mitra St, Suryanagar, Siliguri, India, 734006