Refund Policy

1. Subscription Fees Are Non-Refundable

This applies to all paid plans, including but not limited to:

• Starter Plan (₹499/month): All subscription fees are non-refundable.
• Growth Plan (₹599/month or ₹479/month annual): All subscription fees are non-refundable.
• Custom Plans: All subscription fees are non-refundable as per the custom agreement.
• Any Add-on Services: Fees for additional features, integrations, or services are non-refundable.

By subscribing to any paid plan, you acknowledge and agree that you are paying for a monthly service that is provided on an ongoing basis. Storelans does not offer prorated refunds for partial months or unused portions of your subscription period.

2. The ₹5, 7-Day Trial

• During the Trial: You have full access to all features of the plan you selected. You can cancel anytime within the 7 days without any further charges.
• After the Trial: If you do not cancel before the 7-day period ends, your chosen plan will automatically convert to a paid monthly subscription, and the no-refund policy applies.
• Refund Request: If you believe you were charged incorrectly during the trial period, contact us within 7 days of the charge at info@storelans.com.

3. Cancellation Policy

You can cancel your subscription at any time from your Storelans dashboard. Here's what happens when you cancel:

• Immediate Cancellation: Your cancellation takes effect at the end of your current billing cycle. You will continue to have access to your paid features until the end of the paid period.
• No Prorated Refunds: If you cancel mid-cycle, you will not receive a prorated refund for the unused portion of your subscription.
• Data Retention: After cancellation, your store data will remain accessible for 30 days. After that, we may delete your store data in accordance with our Privacy Policy.
• Reactivation: If you choose to reactivate your subscription later, you may need to set up your store again, and pricing at the time of reactivation will apply.

4. Payment Gateway Charges

Storelans uses third-party payment gateways (Razorpay, UPI, and card networks) to process payments. These gateways may charge transaction fees. Any fees charged by the payment gateway are:

• Non-Refundable: Gateway charges are not refundable by Storelans, even if you cancel your subscription or request a refund.
• Independent: Storelans is not responsible for any fees, charges, or policies of third-party payment gateways.
• Disputes: Any disputes regarding payment gateway charges must be addressed directly with the respective payment provider.

5. Service Interruptions

Storelans strives to provide uninterrupted service. However, in the event of service interruptions:

• No Automatic Refunds: Service interruptions do not automatically entitle you to a refund or credit.
• Extended Downtime: If we experience extended downtime (more than 72 hours) due to our fault, we may issue a prorated credit for the downtime period at our sole discretion.
• Force Majeure: We are not liable for service interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, cyberattacks, or government actions.

6. Account Termination by Storelans

If we terminate your account for violating our Terms & Conditions (e.g., selling prohibited items, fraudulent activities), no refund will be provided for any unused subscription fees. Storelans reserves the right to suspend or terminate accounts without prior notice if we suspect a violation of our terms.

7. Billing Errors

If you believe you have been billed incorrectly, please contact us at info@storelans.com within 30 days of the billing date. We will investigate and, if we find an error, we will issue a correction or credit. Billing disputes raised after 30 days will not be considered.

8. Special Circumstances

In exceptional cases, Storelans may consider refund requests on a case-by-case basis. These are rare and subject to management approval. Circumstances that may be considered include:

• We were unable to provide the service for an extended period due to our fault.
• We accidentally charged you multiple times for the same billing cycle.
• You were charged after you had already cancelled your subscription (please provide cancellation confirmation).

To request consideration, email us at info@storelans.com with details of your case. Approval is not guaranteed.

9. How to Cancel Your Subscription

Follow these steps to cancel your Storelans subscription:

1. Log in to your Storelans dashboard.
2. Navigate to Settings → Billing.
3. Click on Cancel Subscription.
4. Confirm your cancellation in the pop-up dialog.
5. You will receive a confirmation email. Keep this for your records.

If you encounter any issues with cancellation, contact us immediately at info@storelans.com. Your cancellation will be backdated to the date we receive your request.

10. Contact Information

If you have any questions about this Refund Policy, need help with cancellation, or believe there has been a billing error, please contact us:

• Support Email: info@storelans.com
• Billing Inquiries: billing@storelans.com
• Response Time: We aim to respond to all inquiries within 24-48 business hours.